01
Request logging
Your request is logged and prioritized by impact.
SAP BUSINESS ONE SUPPORT
SAP Business One Support Services
The real test of an ERP begins after go-live. We provide a planned support structure covering user support, process issues, reporting and authorisation, integration, performance and system improvement. We do not need to have implemented your system; we also take over structures built by other firms.
What does support cover?
Support is not just fixing errors; it is an ongoing service that keeps the system evolving with your business. It spans your users' day-to-day questions, new report requests, authorization changes and version upgrades.
Requests are logged, prioritized and tracked to a visible outcome. For recurring issues we dig into the root cause and, where appropriate, propose process or configuration improvements.
Scope
- User questions and day-to-day usage support
- Error and issue analysis, resolution and follow-up
- Authorization and approval flow adjustments
- Report and query requests
- Period-end and financial closing support
- Version upgrade planning and execution
- Onboarding new users and modules
- Small adaptations and improvement developments
- Monitoring integrations and handling their errors
- Investigating performance issues
- Taking over an existing system, with an assessment
The support process
02
Analysis
We identify the source; data, authorization, configuration or usage.
03
Resolution
The fix is applied and verified with you; permanent improvements are proposed where relevant.
04
Reporting back
The work done and any recommendations are reported; recurring topics get root-cause follow-up.
Frequently asked questions
Can we get support if another firm did the implementation?
Yes. We take over your existing setup after a short assessment: we map the state of the system, report risk areas and define the support scope together.
How are support requests submitted?
Requests can be submitted by e-mail and phone; every request is logged and tracked until resolved. Response targets are defined together at contract stage.
We want to change consultancy. How does that work?
A handover starts with an assessment: the current setup, custom developments, integrations, authorisation structure and data quality are mapped. That work makes risk areas visible and lets the support scope be defined realistically. Who carried out the original implementation is not an obstacle.
What is the difference between support and consulting?
Support focuses on the continuity of a running system: user questions, issue resolution, report and authorisation requests, period-end and version upgrades. Consulting covers work that changes the structure: process redesign, bringing a new module or company live, data migration and broader restructuring. We tell you plainly which scope your request falls into, and plan both together where needed.
Are version upgrades part of support?
Version upgrades are planned work: existing adaptations and integrations are verified in a test environment, the schedule is agreed together and the upgrade is applied in a controlled way.
Related pages
SUPPORT
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